a side-kickin update
Friday night, I called customer service. I finally got through after 6 dropped calls. I was told that a tech would call me back during business hours. Well, I waited, and waited, and still had dropped signal, over and over again.
Last night, I spent 45 minutes ON MY PHONE with barely a signal at all, ("you should have full bars anywhere in the 43202 area, or anywhere within 20 miles of it"), after 8+ dropped calls to customer service, to say "what can you do to fix this" and getting a tech to tell me a) it's a damaged sim card or b) it's a damaged phone. Swap sim cards with someone to see if it works.
After I said "hey, that's not the issue" and arguing for 20+ minuites, I finally got through to his supervisor, who assured me a tech would be visiting my area within 7 days, and because I bought my phone at Amazon, the grace period for buyer's remorse is 37 days from activation. I can call back next Tuesday or Wednesday and it should be noted in the system as to what was found and what, if anything, will be fixed, and an estimate as to when.
I was reassured that the tech will actually come TO MY ADDRESS to check things out.
We shall see. Maybe I've just got a black cloud over my cell phones.
Comments
Coming to your house? Riiiiiight. and he'll cook you dinner while he's there too!
Seriously, what a joke. I can't believe that they'd have that many problems right in the middle of the city.
Posted by: dan | January 28, 2004 8:24 AM
Yup. Apparenly Sprint is aware of the problem and doesnt care. I've given up trying, for now, with them, since they just say my phone is obselete which it isnt because it works fine most places.
Now, TMobile may not have been aware, but they swear coverage is rated for "in building" access within a 20-mile radius of 43202.
Scary, aint it.
Posted by: Gigamatt | January 28, 2004 10:21 AM