gigamatic

Shenanigans! SHENANIGAAAAAAAAANS!!!!!!!!!!!!!!!

Sprint can suck my big dot org. I'm so furious I almost cancelled service today. Fuck you Sprint. Fuck you all to hell.

I pay $4 PER MONTH apparently for ONLY the RIGHT to use a replacement service warranty on the phone, with a $35 deductible. While this makes sense on a $300-$500 phone, on an old outdated model like mine, it makes NO SENSE.

Let me get back to why I actually know this. My phone doesnt work reliably on my block. Anywhere. I cant use it for my long distance anymore. This sucks the proverbial balls. Nasty. To the tune of probably $30 per month in land-line long distance, and $50/month in unused Sprint service. Fuck you, Sprint. First you say it's a software issue, and so I have that upgraded. Then you tell me, when that doesnt solve it, that it's an antenna issue. Then you say, OH! We have this handset upgrade, where you can walk into any Sprint retailer (including resellers) and walk out with a new phone (any freebies are indeed free, but any pricey phones are that price, after the dreaded rebates, of course).

Fine. So, I walk into the Sprint retailer today (the Radio Shack at the end of my street), and say "Hey, I'd like to take advantage of the Handset Upgrade." Then I'm told, I must now sign a new contract. Wow, she didnt tell me that yesterday on the phone. I'm going to have to go double check this. I'm not signing a service agreement when this MIGHT NOT fix my issue (and from what I'm hearing, probably WON'T), so I can then pay $250 to get OUT of my contract. No way.

I leave Radio Shack and come back to my office, and call Sprint back (since their service sucketh and I cant call from my cell). They tell me yes, you have to pay for the phone, then mail in the rebate, and you have to sign the contract. "But what if it doesn't solve my problem?" -- Nothing. Then I'm stuck with another phone that doesnt work in my area in a TWO YEAR CONTRACT. (They apparently no longer do one-year contracts.)

But, it's SUPPOSED TO work in my area. It's part of metro Columbus. But, the techs and resellers and customer service reps have all told me there is a problem in my neighborhood, and it's being "looked into" (or depending on the rep "being taken care of".

The latest customer service specialist told me that the only way to get a new phone without a contract would be to use my replacement service warranty and incur a $35 deductible for a phone which is no longer made. I might get a newer phone, or I might simply get a reconditioned older one.

To add insult to injury, yesterday on Amazon, I put a TMobile Sidekick in my cart. It was $30 after rebate. Today, when I got to work, the item had been moved to the status "not stocked or has been discontinued" even though the Amazon rebate says "items sold before 1/31". This has happened once before, in December. I'm tempted to call them and bitch to see what the problem is.

Just because my day is now going so wonderfully.