once again, JCN drops the ball
You'll recall our prior dealings with that computer company, JCN, where they screwed up our order for 20 desktops. Well, they promised it would never happen again, that they had everything under control, that they were doing everything they could to keep us happy and make it right.
Their VP called us last week to talk about our past problems.
And there is rumor that our contract with them may be going away sooner than expected.
Of course, our latest order was for 1 pc. With a CD-RW and a DVD drive. It shipped with neither. No optical drives. Again.
Needless to say, our hardware guy was PISSED. After all, it's HIS machine. And HE ordered it. And JCN promised no fuck-ups. And it's all in writing.
So... It's now 10am, emails went to JCN at 7am. It has to all be done via email for documentation purposes. If, by noon, they havent agreed to next-day-air the drives and have their techs install them tomorrow, as instructed by our purchasing people, this problem will be escalated thru both sides of the transaction. ours and theirs.
There is only so much screwing that our favorite Purchasing people can take before they say "ENOUGH! TAKE YOUR CONTRACT AND BEGONE!"