why is it so hard to bill people properly?
do people seriously just blindly pay their cell phone bills while the companies consistently overcharge?
i found an overcharge of $23.28 on my spr!nt bill again this month. wtf. and then i had to fight with overseas customer support again to explain what was wrong.
after 25 minutes on the phone, it's finally taken care of.
but i still dont have a reliable signal.
so after another 10 minutes on the phone, I still don't have that taken care of. billing couldnt transfer me to tech support, or let me talk to her boss. or give me her id# so that I could reference the call later.
"you'll have to call back, sir."
"and wait another 20 minutes on hold?"
"yes sir, or you can take your phone to a spr!nt store"
"and wait 6 hours. or days. depending on whether they have a tech on site."