(monday)
so, i couldnt find an ibook battery under apple's education store (there seems to be a totally different inventory for education as for regular customers, even when searching on part number) so i decided to call their 800 number instead.
after about 8 minutes of waiting, i finally spoke to a representative, who couldnt sell me a battery. she could transfer me to the parts department, which she did. and there I sat for about 5 minutes. then, an automated system came up, and after none of the choices were what i needed, i was transferred to an operator. she then transferred me to someone else, who didnt answer. After a few automated "please hold"s, I got a message "We're sorry we were unable to help you. Please call back later." and then was hung up on.
15 minutes wasted. Now, not only can I not order the part, but also I'm pissed off. I call back. I get the same representitive who couldnt sell me a battery. "Did you speak to someone in parts?" no, nobody ever picked up. and then your system hung up on me. (I'm sure they think that doesnt happen, but I'm here to tell you it did. Politely, but it did.) "I'll stay on the line with you until someone picks up." And finally someone picked up. I explained my situation (now 22 minutes in). Parts Guy #1 couldnt help me. He was desktop parts only. He had to transfer me to Laptop Parts guy. Oh, but you wait. You make sure I speak to him because now it's been over 22 minutes and I've been hung up on. He takes down my phone number "just in case", and transfers me over. Laptop guy tells me they no longer make the part, but they have a couple in stock at $50 more than they're listed on the website. Uh, no, I say. Then he says the ones on the website wont work with my ibook. Funny, there's no description on the site to say so. Oh, well, they won't work. You need this one. Your computer is old. Ok, but it's your company's fault I have to replace it. The OSX 10.2.3 update sucked the battery dry. Did you try the fix, he asked. Yes, of course, but it didnt work. Well, it should work, he said. (Fuck you, I said in my head). Yes, I know, but it didnt. Let me see what I can do, hold please.
40 minutes into it, I had a part number and the regular price from the website. Yeah. Ok. What about my educational discount. Oh, I can give that to you, too. Or you can enter the part number on the website and get that price. I think I'll take my luck with the website.
Oh wait, batteries arent available on your education site. Oh, wait, and part numbers dont work for lookup.
If it werent for the fact that I cant find a battery anywhere cheaper, I'd just give my business to someone else. When the battery costs more than 1/10 of what a new top of the line model would cost, is that highway robbery?
I think so. Especially when it was their software that ruined it in the first place.
Power management my ass.